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Obtaining Support
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Considering the nature of software, there are always support issues to
be addressed with every project. In many ways, support for a product
is as important as the product itself. While we are a small company,
we pride ourselves upon our support of our work. Due to our size, we
cannot at this time offer phone support. We do provide three support
paths for our customers. For our Open Source projects, there are
community message boards and public support forums that are hosted with
the projects on SourceForge.net, check the individual projects for
details regarding each project.
In addition, we offer two levels of email support. If you find an
issue using one of our product, you can contact us at via email, and
one of our support staff will attempt to isolate and resolve the issue
as promptly as possible. If you are a paying customer, include your
product license number, and you will go into our Priority Support queue.
Priority Support issues are handled before any other issues in the
queue's and will be addressed in the order they come in.
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